Help & Support Center
Frequently Asked Questions
Everything you need to know about purchasing, selling, escrow security, and account transfers.
CreatorNova is an escrow marketplace designed specifically for buying and selling YouTube channels and Facebook pages. When you buy a channel, your payment is held securely in our platform escrow. The seller only receives the payout after our admin team verifies the login credentials and you confirm full ownership transfer.
For YouTube Brand Accounts, the seller invites your Google email as 'Owner' in YouTube Studio / Google Brand Account permissions. After a 7-day Google security buffer, your account is promoted to Primary Owner, and the seller is safely removed. We guide both parties through every step.
We support automated Cryptocurrency deposits (USDT TRC-20, USDT BEP-20, Bitcoin, Cryptomus) as well as manual International Bank Wires and Wise payments. Sellers can withdraw their earnings in USDT or direct bank transfers.
Because your funds are held safely in Escrow, the seller never gets paid until everything is verified. Furthermore, the Admin tests the credentials first. If there are hidden copyright strikes or 2FA lockouts, the buyer can open a dispute, and our Admin team will refund 100% of the payment.
Yes. Google explicitly allows business transfers and management changes through Google Brand Accounts. When you acquire a channel, the previous owner transfers Brand Account management to you, allowing you to link your own Google AdSense account.
Google Brand Account security policy enforces a 7-day (168 hours) waiting period before a newly added Manager can be promoted to Primary Owner and remove older owners. CreatorNova holds your escrow funds during this entire 7-day period to ensure the seller cannot revoke your access.
If the channel has unannounced copyright strikes, botted subscribers, or disabled monetization, the buyer can click 'Open Dispute'. Our middleman arbitration team will investigate and issue a 100% refund.
Still have questions?
Our dedicated escrow support team is available 24/7 to assist you.